Our 2010 employee survey focused on engagement, because engaged teams produce better results. The 2010 Gallup Q12 survey was open to all employees. In total, 79 percent of our global workforce participated. The results indicated an overall engagement score of 3.56.
Compared with peer companies in the Gallup database, this puts AkzoNobel in the bottom quartile. The 2010 results provide us with an initial benchmark of our engagement levels and an excellent starting point to make the necessary improvements at all levels of our organization. We will implement another full survey of our people in 2011, when our ambition is an engagement score of 3.76. This will enable our managers to track their progress and continue to drive improvements.