HR capability

In 2009, we started a new drive to significantly increase HR capability, efficiency and effectiveness across the company. We are focusing our efforts on harmonizing our policies, programs and initiatives at a country level by creating service organizations to better support the activities of the various business units operating in nine key countries, representing more than 70 percent of employees. The Netherlands organization was chosen to pilot this new approach. Learning will be transferred to other countries in 2010. The US and Sweden have also made notable progress.

HR IT and data systems

A change program to consolidate HR data and payroll systems, called OneView, will help us to increase data quality and reduce costs. In 2009, we selected our system supplier and piloted the tool in five countries. We will expand the geographical scope of our new global system in 2010 to encompass the remaining countries by the end of the year.

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